FAQ

Bookings for 4 apartments or more are classified as Group bookings. According to our policies for Group bookings, we require a non-refundable deposit of 30% of the total booking amount to be settled no later than three months prior to the scheduled arrival date. We will confirm the reservation only upon receipt of the deposit. The remaining balance is due no later than 30 days before the scheduled arrival date.

If you made a group reservation through an OTA, these policies take precedence over the OTA’s policies.

Pets are allowed in some of our apartments. Please write in comments to your reservation if you will stay with pets.

Sometimes hot water in Iceland smells. In Iceland, most homes have hot water with a distinct “rotten egg” smell caused by sulfur traces in the geothermal water source. While the odor is harmless and doesn’t linger on your skin or hair, it can be quite noticeable. Travelers with sulfur allergies are advised to consult their doctor before visiting Iceland.

At Alfred’s Studios and Alfred’s Premium, we use a system that heats cold water instead of relying on geothermal hot water, ensuring there is no sulfur smell. However, at Alfred’s Apartments, the hot water retains the typical sulfur smell.

Yes, the cold water is absolutely drinkable and delicious. You don’t need to buy water while you’re here! It is safe to drink tap water in Iceland.

In Iceland the power plugs and sockets are of type F. The standard voltage is 230 V and the standard frequency is 50 Hz. This socket also works with plug C and plug E. If you are travelling from the countries using another type of plugs, we would recommend you to bring with you adapters. It is also possible to buy it in all tourist information offices, souvenir shops and supermarkets in Iceland.

As it is self-catering apartments, daily service / cleaning is not included. We can arrange cleaning during your stay by request. The price is EUR 30 per cleaning. It includes change of bed linen, towels and general cleaning.

We can add an extra bed (folding bed) only in some of our apartments:

– One-Bedroom Apartment (Alfred’s Apartments)

– Studio Apartment (basement) (Alfred’s Apartments)

The price for an extra bed is EUR 20 per night. Please add request for extra bed to the comments field during the booking process. ​​

Yes, in all our apartments we have electric coffee makers (Filtration Coffee Maker) and electric kettles. Paper filters for coffee maker are provided.

We have ovens only in One-Bedroom Apartments and Studio Apartments for 4 adults (Alfred’s Apartments) in addition to microwave ovens. In all other apartments we have microwave ovens.

Yes, our kitchens are fully equipped and include refrigerators, kitchen sink, stove, cutleries, toaster, kettle, coffee maker, dishware, cookware, and basic cooking utensils, and some dish cleaning supplies, like a drain rack, dish soap, a sponge and paper towels, and cabinetry.

Yes, you can add baby cot to your reservation. The price is EUR 20 per night. 

In most of the houses in Iceland there are no air conditioning systems, because of the cold climate, even during the summer time.  We have a heating system in all apartments and you can adjust temperature using thermostats, which you can find on all radiators. In some of our apartments heating is inside the floor. 

Yes. You can find Login and Password for the Wi-Fi in your apartment on the Information Sheet.

Yes, all our guests have free access to the washing and drying machines and an iron. You will find detailed information about it in the Information Sheet in your apartment.

We do not provide shampoo, but we provide soap.

We provide towels in the apartments: 1 big + 1 small towel per person + 1 towel for the floor in the bathroom.

No problem at all. We use smart locks, so you can easily self-check in at any time after 15:00. We will send you your unique access code for the door before your arrival.

For our Premium apartments, in order to make the check-in process easier, our manager will be there to personally meet you and assist with the check-in

You can leave your luggage after the check out inside the house in the common areas. You will receive detailed instructions to your email.

Yes, you can leave your luggage with us before the check in time on the check in day. We will send you detailed instructions how to store your luggage in our confirmation email.

We do not have a reception, so you do not need to meet anyone when you arrive. We will send you the code for the door and you will be able to pick up the keys by yourself.

We will send you detailed check in instructions and the code for the door to your email address. Please make sure to provide a valid email address with your reservation.

For our Premium apartments, in order to make the check-in process easier, our manager will be there to personally meet you and assist with the check-in

The check in time starts at 3pm (15:00). If you arrive before the check-in time, here are some options:.

You can leave your luggage with us after 8:00 am inside the house (common area) until the check in time. Please contact us in advance for the instructions. Also, you can use private luggage lockers available across Reykjavik

If you arrive very early, we recommend booking an additional night in advance. This allows you to access your room upon arrival in the morning and get some rest.

Two Hours Early Check-In Option: For an additional fee of €30, you can check in 2 hours earlier (from 1 PM). This option can be added during the booking process on our website.

As we are located in the heart of Reykjavik, you can spend your time exploring our beautiful city and visit Harpa, Hallgrimskirkja and Sun Voyager sculpture.

You can go on one of the day tours or Hop On Hop Off bus, find some cozy place to have breakfast on Laugavegur, the main shopping street or relax in one of our famous heated outdoor swimming pools.

As a general rule the check-in time is from 15:00 on the day of arrival and the check-out time is before 11:00 on the day of departure. It is possible to purchase 2 hours earlier check in from 13:00 during the reservation process for direct bookings made on this website.

All direct reservations made on this website have priority for early check in and late check out requests (based on availability and can not be guaranteed).

The nearest Bus stop to Alfred’s Apartments is called “9 – Snorrabraut“. From Bus stop #9 Snorrabraut you can walk 5 minutes to the apartment.

The nearest Bus stop to Alfred’s Studios and Alfred’s Premium is called “14 – Skulagata”. From Bus stop #14 Skulagata you can walk 5 minutes to the apartment.

You can take a taxi from the airport. Taxis are located outside the terminal building. The average price is around ISK 20.000 per vehicle.

– We recommend a bus transfer FLYBUS+ going all the way from the International Airport to the nearest bus stop. The price for the FlyBus PLUS one way is from ISK 4700 per person.

– The nearest Bus stop to Alfred’s Apartments is called “9 – Snorrabraut”. From Bus stop 9 Snorrabraut you can walk 4 minutes to the apartment.

– The nearest Bus stop to Alfred’s Studios and Alfred’s Premium is called “14 – Skulagata”. From Bus stop 14 Skulagata you can walk 5 minutes to the apartment.

To make it easier for you to find out parking options, we have gathered information for you on one page. Please visit page www.alfreds.is/parking to find information and tips about parking for our guests.