{"id":134,"date":"2021-09-06T17:02:21","date_gmt":"2021-09-06T17:02:21","guid":{"rendered":"https:\/\/alfreds.is\/?page_id=134"},"modified":"2026-02-27T21:18:09","modified_gmt":"2026-02-27T21:18:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/alfreds.is\/is\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2 class=\"wp-block-heading has-text-align-center\">Frequently Asked Questions (FAQ)<\/h2>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id='helpie-faq-69d6642e99819' \n                class='helpie-faq accordions faq-toggle custom-styles' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><form class=\"search\" onsubmit=\"return false;\" action=\"\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"is\"\/><\/form><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item accordion__category\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-term-56\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-term-56\"\r\n                data-id=\"term-56\" \r\n                data-item=\"hfaq-term-56\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\u2753 Other questions<\/div><\/div><div id=\"accordion-content-term-56\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-term-56\"\r\n                style=\"background:#ffffff;\"><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-2260\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-2260\"\r\n                data-id=\"post-2260\" \r\n                data-item=\"hfaq-post-2260\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-sack-dollar\"><\/i> . . . Do you offer a voucher code, discount code, or promo code for booking on your website?<\/div><\/div><div id=\"accordion-content-post-2260\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-2260\"\r\n                style=\"background:#ffffff;\">\n<p>Yes! When you book directly through our website <a class=\"\" href=\"https:\/\/alfreds.is\/is\/\">www.alfreds.is<\/a>, you are already getting the <strong>lowest available prices<\/strong> \u2013 cheaper than any other platform. But you can save even more: just use the <strong>voucher code DISCOUNT<\/strong> at checkout to get an <strong>extra 5% off<\/strong> your booking.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-1671\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1671\"\r\n                data-id=\"post-1671\" \r\n                data-item=\"hfaq-post-1671\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-people-group\"><\/i> . . . Group bookings policies<\/div><\/div><div id=\"accordion-content-post-1671\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1671\"\r\n                style=\"background:#ffffff;\">\n<p>Bookings for <strong>3 apartments or more are classified as Group bookings<\/strong>. According to our policies for Group bookings, we require a <strong>non-refundable<\/strong> deposit of 30% of the total booking amount to be settled no later than three months prior to the scheduled arrival date. We will confirm the reservation only upon receipt of the deposit. The remaining balance is due no later than 30 days before the scheduled arrival date.<\/p>\n\n\n\n<p>If you made a group reservation through an OTA, these policies <strong>take precedence<\/strong> over the OTA&#8217;s policies.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-1251\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-1251\"\r\n                data-id=\"post-1251\" \r\n                data-item=\"hfaq-post-1251\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-paw\"><\/i> . . . Are pets allowed in your apartments?<\/div><\/div><div id=\"accordion-content-post-1251\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-1251\"\r\n                style=\"background:#ffffff;\">\n<p>Pets are allowed in some of our apartments. Please write in comments to your reservation if you will stay with pets. <\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-128\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-128\"\r\n                data-id=\"post-128\" \r\n                data-item=\"hfaq-post-128\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-faucet-drip\"><\/i> . . . Why does the hot water in Iceland smells like Sulphur? Is it normal?<\/div><\/div><div id=\"accordion-content-post-128\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-128\"\r\n                style=\"background:#ffffff;\">\n<p>Sometimes hot water in Iceland smells. In Iceland, most homes have hot water with a distinct &#8220;rotten egg&#8221; smell caused by <a href=\"https:\/\/grapevine.is\/mag\/2018\/03\/05\/ask-a-geoscientist-whats-with-this-eggy-water\/\" target=\"_blank\" rel=\"noreferrer noopener\">sulfur traces in the geothermal water source<\/a>. While the odor is harmless and doesn\u2019t linger on your skin or hair, it can be quite noticeable. Travelers with sulfur allergies are advised to consult their doctor before visiting Iceland.<\/p>\n\n\n\n<p>At <a href=\"https:\/\/alfreds.is\/is\/alfreds\/alfredsstudios\/\">Alfred&#8217;s Studios<\/a> and <a href=\"https:\/\/alfreds.is\/is\/alfreds\/alfreds-premium\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alfred&#8217;s Premium<\/a>, we use a system that heats cold water instead of relying on geothermal hot water, ensuring there is no sulfur smell. However, at <a href=\"https:\/\/alfreds.is\/is\/alfreds\/alfreds-apartments\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alfred&#8217;s Apartments<\/a>, the hot water retains the typical sulfur smell.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-126\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-126\"\r\n                data-id=\"post-126\" \r\n                data-item=\"hfaq-post-126\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-glass-water\"><\/i> . . . Can I drink tap water in Iceland?<\/div><\/div><div id=\"accordion-content-post-126\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-126\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, the cold water\u00a0is absolutely drinkable and delicious. You don\u2019t need to buy water while you\u2019re here!\u00a0It is safe to drink tap water in Iceland. <\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-124\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-124\"\r\n                data-id=\"post-124\" \r\n                data-item=\"hfaq-post-124\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-plug-circle-bolt\"><\/i> . . . Which type of power sockets \/ plugs you have in apartments?<\/div><\/div><div id=\"accordion-content-post-124\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-124\"\r\n                style=\"background:#ffffff;\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<p>In Iceland the power plugs and sockets are of <a href=\"https:\/\/www.worldstandards.eu\/wp-content\/uploads\/electricity-tiles-type-F-1536x1536.jpg\" target=\"_blank\" rel=\"noreferrer noopener\">type F.<\/a> The standard voltage is 230 V and the standard frequency is 50 Hz. This socket also works with <a href=\"https:\/\/www.worldstandards.eu\/wp-content\/uploads\/electricity-tiles-type-C-1536x1536.jpg\" target=\"_blank\" rel=\"noreferrer noopener\">plug C<\/a> and <a href=\"https:\/\/www.worldstandards.eu\/wp-content\/uploads\/electricity-tiles-type-E-1536x1536.jpg\" target=\"_blank\" rel=\"noreferrer noopener\">plug E<\/a>. If you are travelling from the countries using another type of plugs, we would recommend you to bring with you adapters. It is also possible to buy it in all tourist information offices, souvenir shops and supermarkets in Iceland.<\/p>\n<\/div>\n\n\n\n<p><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-122\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-122\"\r\n                data-id=\"post-122\" \r\n                data-item=\"hfaq-post-122\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-broom\"><\/i> . . . Is there a daily housekeeping \/ cleaning included?<\/div><\/div><div id=\"accordion-content-post-122\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-122\"\r\n                style=\"background:#ffffff;\">\n<p>As it is self-catering apartments, daily service \/ cleaning is not included. We can arrange cleaning during your stay by request. The price is EUR 30 per cleaning. It includes change of bed linen, towels and general cleaning.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-110\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-110\"\r\n                data-id=\"post-110\" \r\n                data-item=\"hfaq-post-110\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-temperature-arrow-down\"><\/i> . . . Do you have air conditioning and heating systems? How does it work?<\/div><\/div><div id=\"accordion-content-post-110\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-110\"\r\n                style=\"background:#ffffff;\">\n<p>In most of the houses in Iceland there are no air conditioning\u00a0systems, because of the cold climate, even during the summer time.\u00a0 We have a heating system in all apartments and you can adjust temperature using\u00a0thermostats, which you can find on all radiators. In some of our apartments heating is inside the floor.\u00a0<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/div><\/li><li class=\"accordion__item accordion__category\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-term-16\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-term-16\"\r\n                data-id=\"term-16\" \r\n                data-item=\"hfaq-term-16\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\ud83c\udfe0 Facilities<\/div><\/div><div id=\"accordion-content-term-16\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-term-16\"\r\n                style=\"background:#ffffff;\"><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-120\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-120\"\r\n                data-id=\"post-120\" \r\n                data-item=\"hfaq-post-120\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-bed\"><\/i> . . . It it possible to add an extra bed\u00a0to the apartment?<\/div><\/div><div id=\"accordion-content-post-120\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-120\"\r\n                style=\"background:#ffffff;\">\n<p>Unfortunately, it is not possible to add an extra bed.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-118\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-118\"\r\n                data-id=\"post-118\" \r\n                data-item=\"hfaq-post-118\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-mug-hot\"><\/i> . . . Do you have coffee maker and water boiler?<\/div><\/div><div id=\"accordion-content-post-118\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-118\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, in all our apartments we have electric coffee makers (Filtration Coffee Maker) and electric kettles. Paper filters for coffee maker are provided.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-116\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-116\"\r\n                data-id=\"post-116\" \r\n                data-item=\"hfaq-post-116\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-fire-burner\"><\/i> . . . Is there an oven in the apartment?<\/div><\/div><div id=\"accordion-content-post-116\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-116\"\r\n                style=\"background:#ffffff;\">\n<p>We have ovens only in One-Bedroom Apartments and Studio Apartments for 4 adults (Alfred&#8217;s Apartments) in addition to microwave ovens. In all other apartments we have microwave ovens.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-114\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-114\"\r\n                data-id=\"post-114\" \r\n                data-item=\"hfaq-post-114\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-kitchen-set\"><\/i> . . . Can we cook in the apartment? Is the kitchen equipped?<\/div><\/div><div id=\"accordion-content-post-114\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-114\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, our kitchens are fully equipped and include refrigerators, kitchen sink, stove, cutleries, toaster, kettle, coffee maker, dishware, cookware, and basic cooking utensils, and some dish cleaning supplies, like a drain rack, dish soap, a sponge and paper towels, and cabinetry.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-112\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-112\"\r\n                data-id=\"post-112\" \r\n                data-item=\"hfaq-post-112\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-baby\"><\/i> . . . Is it possible to add a baby cot in your apartment?<\/div><\/div><div id=\"accordion-content-post-112\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-112\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, you can add a baby cot to your reservation. The cost is EUR 20 per night for stays of two nights or more, and EUR 30 for a one-night stay.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-108\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-108\"\r\n                data-id=\"post-108\" \r\n                data-item=\"hfaq-post-108\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-wifi\"><\/i> . . . Do you have a free Wi-Fi?<\/div><\/div><div id=\"accordion-content-post-108\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-108\"\r\n                style=\"background:#ffffff;\">\n<p>Yes. You can find Login and Password for the Wi-Fi in your apartment on the Information Sheet.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-106\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-106\"\r\n                data-id=\"post-106\" \r\n                data-item=\"hfaq-post-106\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-jug-detergent\"><\/i> . . . Do you provide washing and ironing facilities?<\/div><\/div><div id=\"accordion-content-post-106\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-106\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, all our guests have free access to the washing and drying machines and an iron. You will find detailed information about it in the Information Sheet in your apartment.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-104\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-104\"\r\n                data-id=\"post-104\" \r\n                data-item=\"hfaq-post-104\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-pump-soap\"><\/i> . . . Do you provide shampoo?<\/div><\/div><div id=\"accordion-content-post-104\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-104\"\r\n                style=\"background:#ffffff;\">\n<p>We do not provide shampoo, but we provide soap.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-102\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-102\"\r\n                data-id=\"post-102\" \r\n                data-item=\"hfaq-post-102\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-layer-group\"><\/i> . . . Do you provide towels or do I need to bring towels with me?<\/div><\/div><div id=\"accordion-content-post-102\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-102\"\r\n                style=\"background:#ffffff;\">\n<p>We provide towels in the apartments: 1 big + 1 small towel per person + 1 towel for the floor in the bathroom.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-100\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-100\"\r\n                data-id=\"post-100\" \r\n                data-item=\"hfaq-post-100\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-wind\"><\/i> . . . Is a hair dryer provided in room?<\/div><\/div><div id=\"accordion-content-post-100\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-100\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, we have hair dryers in all our apartments. You can find it in the small cabinet under the sink in the bathroom.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/div><\/li><li class=\"accordion__item accordion__category\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-term-15\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-term-15\"\r\n                data-id=\"term-15\" \r\n                data-item=\"hfaq-term-15\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\ud83d\udd11 Check in and Check out<\/div><\/div><div id=\"accordion-content-term-15\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-term-15\"\r\n                style=\"background:#ffffff;\"><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-82\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-82\"\r\n                data-id=\"post-82\" \r\n                data-item=\"hfaq-post-82\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-arrow-right\"><\/i> . . . What is the check in and check out times?<\/div><\/div><div id=\"accordion-content-post-82\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-82\"\r\n                style=\"background:#ffffff;\">\n<p>As a general rule the <strong>check-in time is from 15:00<\/strong> on the day of arrival and the <strong>check-out time is before 11:00<\/strong> on the day of departure. It is possible to purchase 2 hours earlier check in from 13:00 during the reservation process for direct bookings made on this website.<\/p>\n\n\n\n<p>All direct reservations made on <a href=\"https:\/\/alfreds.is\/is\/book-now\/\">our website<\/a> have <strong>priority <\/strong>for <strong>early check<\/strong> in <strong>and late check out<\/strong> requests (based on availability and can not be guaranteed).<\/p>\n\n\n\n<p><\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-84\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-84\"\r\n                data-id=\"post-84\" \r\n                data-item=\"hfaq-post-84\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-clock\"><\/i> . . . I arrive early, before the check in time. What can I do?<\/div><\/div><div id=\"accordion-content-post-84\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-84\"\r\n                style=\"background:#ffffff;\">\n<p><strong>The check in time starts at 3pm (15:00).<\/strong> If you arrive before the check-in time, here are some options:.<\/p>\n\n\n\n<p>You can leave your luggage with us after 8:00 am inside the house (common area) until the check in time. Please contact us in advance for the instructions. Also, you can use private <a data-type=\"URL\" data-id=\"https:\/\/www.luggagelockers.is\/\" href=\"https:\/\/www.luggagelockers.is\/\" target=\"_blank\" rel=\"noreferrer noopener\">luggage lockers<\/a> available across Reykjavik<\/p>\n\n\n\n<p>If you arrive <strong>very early<\/strong>, we recommend booking an <strong>additional night in advance<\/strong>. This allows you to access your room upon arrival in the morning and get some rest.<\/p>\n\n\n\n<p><strong>Two Hours Early Check-In Option:<\/strong> For an additional fee of \u20ac30, you can check in 2 hours earlier (from 1 PM). This option can be added during the booking process on our website.<\/p>\n\n\n\n<p>As we are located in the heart of Reykjavik, you can spend your time exploring our beautiful city and visit\u00a0<a data-type=\"URL\" data-id=\"https:\/\/visitreykjavik.is\/service\/harpa-reykjavik-concert-hall-and-conference-centre\" href=\"https:\/\/visitreykjavik.is\/service\/harpa-reykjavik-concert-hall-and-conference-centre\" target=\"_blank\" rel=\"noreferrer noopener\">Harpa<\/a>, <a data-type=\"URL\" data-id=\"https:\/\/visitreykjavik.is\/service\/hallgrimskirkja-church\" href=\"https:\/\/visitreykjavik.is\/service\/hallgrimskirkja-church\" target=\"_blank\" rel=\"noreferrer noopener\">Hallgrimskirkja <\/a>and <a data-type=\"URL\" data-id=\"https:\/\/visitreykjavik.is\/service\/sun-voyager\" href=\"https:\/\/visitreykjavik.is\/service\/sun-voyager\" target=\"_blank\" rel=\"noreferrer noopener\">Sun Voyager<\/a> sculpture.<\/p>\n\n\n\n<p>You can\u00a0go on one of\u00a0the <a href=\"https:\/\/alfreds.tourdesk.is\/Tour\">day tours<\/a> or <a href=\"https:\/\/alfreds.tourdesk.is\/Tour\/Item\/345560\/1\/Hop_On_-_Hop_Off_-_City_Sightseeing_48_hours\">H<\/a><a href=\"https:\/\/alfreds.tourdesk.is\/Tour\/Item\/345560\/1\/Hop_On_-_Hop_Off_-_City_Sightseeing_48_hours\" target=\"_blank\" rel=\"noreferrer noopener\">op On Hop Off bus<\/a>, find some cozy place to have breakfast on Laugavegur, the main shopping street or relax in one of our famous heated outdoor <a href=\"https:\/\/alfreds.tourdesk.is\/Tour\" target=\"_blank\" rel=\"noreferrer noopener\">swimming pools<\/a>.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-92\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-92\"\r\n                data-id=\"post-92\" \r\n                data-item=\"hfaq-post-92\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-moon\"><\/i> . . . I am going to arrive very late. Is it a problem?<\/div><\/div><div id=\"accordion-content-post-92\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-92\"\r\n                style=\"background:#ffffff;\">\n<p>No problem at all. We use smart locks, so you can easily self-check in at any time after 15:00. We will send you your unique access code for the door before your arrival.<\/p>\n\n\n\n<p>For our <a href=\"https:\/\/alfreds.is\/is\/alfreds\/alfreds-premium\/\" target=\"_blank\" rel=\"noreferrer noopener\">Premium apartments<\/a>, in order to make the check-in process easier, our manager will be there to personally meet you and assist with the check-in<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-90\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-90\"\r\n                data-id=\"post-90\" \r\n                data-item=\"hfaq-post-90\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-suitcase-rolling\"><\/i> . . . Can I store my luggage after the check out?<\/div><\/div><div id=\"accordion-content-post-90\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-90\"\r\n                style=\"background:#ffffff;\">\n<p>You can leave your luggage after the check out inside the house in the common areas. You will receive detailed instructions to your email.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-88\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-88\"\r\n                data-id=\"post-88\" \r\n                data-item=\"hfaq-post-88\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-suitcase-rolling\"><\/i> . . . Can I leave my luggage before the check-in time?<\/div><\/div><div id=\"accordion-content-post-88\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-88\"\r\n                style=\"background:#ffffff;\">\n<p>Yes, you can leave your luggage with us before the check in time on the check in day. We will send you detailed instructions how to store your luggage in our confirmation email.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-86\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-86\"\r\n                data-id=\"post-86\" \r\n                data-item=\"hfaq-post-86\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-bell-concierge\"><\/i> . . . Do you have a reception? Will there be someone to meet me?<\/div><\/div><div id=\"accordion-content-post-86\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-86\"\r\n                style=\"background:#ffffff;\">\n<p>We do not&nbsp;have a reception, so you do not need to meet anyone when you arrive. We will send you the code for the door and you will be able to pick up the keys by yourself. <\/p>\n\n\n\n<p>We will send you\u00a0detailed check in instructions and the code for the door to your email address. Please make sure to provide a valid email address with your reservation.<\/p>\n\n\n\n<p>For our <a href=\"https:\/\/alfreds.is\/is\/alfreds\/alfredspremium\/\" target=\"_blank\" rel=\"noreferrer noopener\">Premium apartments<\/a>, in order to make the check-in process easier, our manager will be there to personally meet you and assist with the check-in <\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/div><\/li><li class=\"accordion__item accordion__category\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-term-14\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-term-14\"\r\n                data-id=\"term-14\" \r\n                data-item=\"hfaq-term-14\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">\ud83d\udeea\ud83d\ude8c\ud83c\udd7f\ufe0f Parking and Transportation<\/div><\/div><div id=\"accordion-content-term-14\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-term-14\"\r\n                style=\"background:#ffffff;\"><article class=\"accordion\"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-96\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-96\"\r\n                data-id=\"post-96\" \r\n                data-item=\"hfaq-post-96\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-plane-departure\"><\/i> . . . What is the best way to get from the International Airport to Alfred&#8217;s Apartments \/ Alfred&#8217;s Studios?<\/div><\/div><div id=\"accordion-content-post-96\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-96\"\r\n                style=\"background:#ffffff;\">\n<p>You can take a taxi from the airport. Taxis are located outside the terminal building. The average price is around ISK 24,000 per vehicle (as of September 2025). We recommend using the taxi services <a href=\"https:\/\/www.hreyfill.is\/\">Hreyfill <\/a>or <a href=\"https:\/\/hopp.bike\/is\/taxi\">Hopp<\/a>.<\/p>\n\n\n\n<p>&#8211; We recommend a bus transfer <a href=\"https:\/\/alfreds.is\/is\/location\/#Airport-Transfer\" target=\"_blank\" rel=\"noreferrer noopener\">FLYBUS+<\/a> going all the way from the International Airport to the nearest bus stop. The price for the FlyBus PLUS one way is from ISK 5200 per person.<\/p>\n\n\n\n<p>&#8211; The nearest Bus stop to Alfred&#8217;s Apartments is called <a data-type=\"URL\" data-id=\"https:\/\/goo.gl\/maps\/nmbuwFoVY8CxpCRi6\" href=\"https:\/\/goo.gl\/maps\/nmbuwFoVY8CxpCRi6\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;<\/a><a href=\"https:\/\/goo.gl\/maps\/JYMKdF2RTSpyWsLm7\" target=\"_blank\" rel=\"noreferrer noopener\">9 &#8211; Snorrabraut&#8221;<\/a>. From Bus stop 9 Snorrabraut you can <a href=\"https:\/\/goo.gl\/maps\/zFzJUfThoXMbzDyEA\" target=\"_blank\" rel=\"noreferrer noopener\">walk 4 minutes<\/a> to the apartment. <\/p>\n\n\n\n<p>&#8211; The nearest Bus stop to Alfred&#8217;s Studios and Alfred&#8217;s Premium is called <a href=\"https:\/\/goo.gl\/maps\/gfpAJQj92gvfzyMTA\" data-type=\"URL\" data-id=\"https:\/\/goo.gl\/maps\/gfpAJQj92gvfzyMTA\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;14 &#8211; Skulagata&#8221;<\/a>. From Bus stop 14 Skulagata you can <a href=\"http:\/\/goo.gl\/maps\/RAELggKChHNZSDzj8\" data-type=\"URL\" data-id=\"http:\/\/goo.gl\/maps\/RAELggKChHNZSDzj8\" target=\"_blank\" rel=\"noreferrer noopener\">walk 5 minutes<\/a> to the apartment.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-98\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-98\"\r\n                data-id=\"post-98\" \r\n                data-item=\"hfaq-post-98\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-bus-simple\"><\/i> . . . What is the nearest bus stop for pick up \/ drop off for Airport Transfer and Tours?<\/div><\/div><div id=\"accordion-content-post-98\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-98\"\r\n                style=\"background:#ffffff;\">\n<p>The nearest Bus stop to Alfred&#8217;s Apartments is called <a data-type=\"URL\" data-id=\"https:\/\/goo.gl\/maps\/nmbuwFoVY8CxpCRi6\" href=\"https:\/\/goo.gl\/maps\/nmbuwFoVY8CxpCRi6\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;9 &#8211; <\/a><a href=\"https:\/\/goo.gl\/maps\/JYMKdF2RTSpyWsLm7\" target=\"_blank\" rel=\"noreferrer noopener\">Snorrabraut<\/a><a data-type=\"URL\" data-id=\"https:\/\/goo.gl\/maps\/nmbuwFoVY8CxpCRi6\" href=\"https:\/\/goo.gl\/maps\/nmbuwFoVY8CxpCRi6\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;<\/a>. From Bus stop #9 Snorrabraut you can <a href=\"https:\/\/goo.gl\/maps\/zFzJUfThoXMbzDyEA\" target=\"_blank\" rel=\"noreferrer noopener\">walk 5 minutes<\/a> to the apartment. <\/p>\n\n\n\n<p>The nearest Bus stop to Alfred&#8217;s Studios and Alfred&#8217;s Premium is called <a href=\"https:\/\/goo.gl\/maps\/gfpAJQj92gvfzyMTA\" data-type=\"URL\" data-id=\"https:\/\/goo.gl\/maps\/gfpAJQj92gvfzyMTA\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;14 &#8211; Skulagata&#8221;<\/a>. From Bus stop #14 Skulagata you can <a href=\"http:\/\/goo.gl\/maps\/RAELggKChHNZSDzj8\" data-type=\"URL\" data-id=\"http:\/\/goo.gl\/maps\/RAELggKChHNZSDzj8\" target=\"_blank\" rel=\"noreferrer noopener\">walk 5 minutes<\/a> to the apartment.<\/p>\n<\/div><\/li><li class=\"accordion__item\"><div class=\"accordion__header\" \r\n                id=\"accordion-header-post-94\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-94\"\r\n                data-id=\"post-94\" \r\n                data-item=\"hfaq-post-94\" \r\n                style=\"background:#ffffff;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\"><i class=\"fa-solid fa-square-parking\"><\/i> . . . Where can I park?<\/div><\/div><div id=\"accordion-content-post-94\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-94\"\r\n                style=\"background:#ffffff;\">\n<p>To make it easier for you to find out parking options, we have gathered information for you on one page. Please visit page <a href=\"https:\/\/alfreds.is\/is\/parking\/\" data-type=\"URL\" data-id=\"www.alfreds.is\/parking\" target=\"_blank\" rel=\"noreferrer noopener\">www.alfreds.is\/parking<\/a> to find information and tips about parking for our guests.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/div><\/li><\/ul><\/div><\/div><\/article><\/section>\n\n\n<p>If you have any questions that are not answered here, please feel free to reach out to us using the <strong>contact form<\/strong> at the bottom of the <a href=\"http:\/\/alfreds.is\/is\/\">main page.<\/a><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) If you have any questions that are not answered here, please feel free to reach out to us using the contact form at the bottom of the main page.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":-1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-134","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Alfred&#039;s Apartments &amp; Studios<\/title>\n<meta name=\"description\" content=\"Alfred&#039;s Apartments offers accommodation in the centre of Reykjavik. Apartments are fully furnished, with free Wi-Fi, located in a quiet area of the centre of Reykjavik, close to Laugavegur shopping street and popular attractions. Pets friendly apartments.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alfreds.is\/is\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"is_IS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Alfred&#039;s Apartments &amp; Studios\" \/>\n<meta property=\"og:description\" content=\"Alfred&#039;s Apartments offers accommodation in the centre of Reykjavik. Apartments are fully furnished, with free Wi-Fi, located in a quiet area of the centre of Reykjavik, close to Laugavegur shopping street and popular attractions. 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Apartments are fully furnished, with free Wi-Fi, located in a quiet area of the centre of Reykjavik, close to Laugavegur shopping street and popular attractions. Pets friendly apartments.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/alfreds.is\/is\/faq\/","og_locale":"is_IS","og_type":"article","og_title":"FAQ - Alfred&#039;s Apartments &amp; Studios","og_description":"Alfred's Apartments offers accommodation in the centre of Reykjavik. Apartments are fully furnished, with free Wi-Fi, located in a quiet area of the centre of Reykjavik, close to Laugavegur shopping street and popular attractions. 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